Privacy Policy

1. Who We Are

Uriel Infrastructure Ltd ("we", "us", "our") is a company registered in England and Wales (Company No. 17149109), with our registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

We provide professional drainage and exterior infrastructure maintenance services across London and the South East. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any privacy-related enquiries, please contact us at [email protected].

2. What Information We Collect

We may collect the following categories of personal data:

• Identity data: name, job title, company name
• Contact data: email address, telephone number, postal address
• Technical data: IP address, browser type, pages visited, time and date of visits
• Communications data: enquiries, messages and correspondence you send us
• Transaction data: details of services you have requested or received from us

We do not collect any special category data (such as health, financial, or criminal record information) in the ordinary course of our business.

3. How We Collect Your Data

We collect personal data through the following means:

• When you contact us via email, telephone, or our website contact form
• When you request a quote or book a service
• Through cookies and similar technologies when you visit our website (see our Cookie Policy)
• When you enter into a contract with us for services

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotes
• To deliver and manage the services you have requested
• To fulfil our contractual obligations to you
• To send service-related communications (e.g. appointment confirmations)
• To improve our website and services
• To comply with legal obligations

We will only contact you for marketing purposes if you have given your explicit consent to do so. You may withdraw this consent at any time.

5. Legal Basis for Processing

We rely on the following lawful bases for processing your personal data:

• Contract: processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal obligation: processing is necessary to comply with a legal obligation
• Consent: where you have given clear consent for us to process your data for a specific purpose

6. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Trusted subcontractors and suppliers where necessary to deliver services to you
• Professional advisers (accountants, solicitors) where required
• Regulatory authorities or law enforcement where we are legally required to do so

Any third parties with whom we share data are required to handle it securely and in accordance with applicable data protection law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we retain client and enquiry records for a period of six years following the completion of a contract or last contact, in line with standard UK limitation periods.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data in certain circumstances
• Right to restrict processing: request that we limit how we use your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, please contact us at the details below. We will respond within one calendar month.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Cookies

Our website uses cookies to improve your browsing experience. Please refer to our Cookie Policy for full details.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact & Complaints

If you have any questions or concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.