The terms governing our services and your use of this website.
Last updated: June 2026
These Terms and Conditions govern your use of our website and the provision of services by Uriel Infrastructure Ltd, a company registered in England and Wales (Company No. 17149109), with registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ ("we", "us", "our").
By engaging our services or using our website, you agree to be bound by these Terms. Please read them carefully.
We provide professional drainage and exterior infrastructure maintenance services including, but not limited to: drain unblocking, CCTV drainage surveys, drain repairs and lining, high-pressure jet washing, roof and gutter cleaning, and planned maintenance programmes.
All services are subject to a formal quotation and, where applicable, a written contract or works order. We reserve the right to decline any enquiry at our discretion.
All quotations are provided in writing and are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on information provided at the time of enquiry; additional charges may apply if the scope of work changes upon site attendance.
Where we offer a fixed-price standard drainage attendance, the price covers attendance for up to 1 hour, standard access to the relevant drainage point or affected appliance, initial assessment, and a reasonable unblocking attempt using rodding, plunging and/or high-pressure water jetting where appropriate and safe.
The fixed attendance applies to a single reported blockage or affected drainage line at one property during normal working hours. It does not include multiple unrelated blockages, CCTV survey or reporting, root cutting, mechanical descaling, drain repairs, lining, excavation, parts, waste removal, extended jetting, difficult access, emergency or out-of-hours uplifts, parking or permit costs, congestion or clean-air zone charges, or return visits unless expressly included in the quotation.
A fixed attendance is an attendance and works allowance, not a guarantee that every blockage, defect, or drainage issue will be fully resolved within that visit. Additional works or extra time will be explained and priced before proceeding wherever reasonably practicable. VAT will be charged at the prevailing rate where applicable.
Bookings are confirmed upon receipt of a written acceptance of our quotation or works order. We will make every reasonable effort to attend at the agreed time; however, we reserve the right to reschedule in the event of circumstances beyond our control.
If you need to cancel or reschedule, please give us at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee to cover mobilisation costs already incurred.
You are responsible for ensuring we have safe and adequate access to the site and to the relevant drainage or infrastructure systems at the agreed time. Where access is not available or is unsafe, we reserve the right to charge for attendance.
You must inform us of any known hazards, restricted areas, or special site requirements prior to our attendance. We accept no liability for delays or additional costs arising from information not disclosed to us in advance.
Invoices are issued upon completion of works unless otherwise agreed in writing. Payment is due within 14 days of the invoice date unless a separate payment schedule has been agreed.
For standard drainage attendances, emergency attendances, and out-of-hours attendances, we may require payment of the fixed attendance fee before dispatch. Once an engineer has been dispatched or has attended site, the fixed attendance fee is payable for attendance, assessment, and works attempted, irrespective of whether the issue is fully resolved during that visit, subject always to your statutory rights.
We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate per annum, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to suspend services where accounts remain unpaid.
We warrant that all work will be carried out with reasonable skill and care, using appropriate materials and in accordance with relevant industry standards. Where defects arise from our workmanship within 12 months of completion, we will return to rectify at no additional charge.
For drain unblocking services, any guarantee applies only to the specific blockage cleared during the attendance and only where we confirm that the blockage has been cleared. Recurring blockages caused by root ingress, scale or fat build-up, displaced joints, collapsed or damaged pipework, poor falls, misuse, foreign objects, shared drain issues, public sewer issues, or any other underlying condition are not covered but may be identified through CCTV survey or further investigation.
This warranty does not cover defects arising from fair wear and tear, misuse, damage caused by third parties, or issues unrelated to the works we carried out.
Our total liability to you in connection with any contract for services shall not exceed the value of the fees paid for those specific services. We shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, or business interruption.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter that cannot be excluded by law.
We carry full public liability and employers' liability insurance. Details are available on request.
All content on our website, including text, images, logos, and design, is the property of Uriel Infrastructure Ltd or its licensors. You may not reproduce, distribute, or use any content from our website without our prior written consent.
We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for full details of how we collect, use, and store your data.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our services following any changes constitutes acceptance of the revised Terms.
For any questions regarding these Terms, please contact us: